Return & Refunds

Sellsy is committed to ensuring your satisfaction with our outdoor and travel products. If you are not entirely satisfied with your purchase, we are here to help. Below is our detailed Return and Refund Policy to guide you through the process. Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have 30 calendar days to return an item from the date you received it. How to Request a Return To initiate a return, please email us at [email protected]. Include your order number, details of the item you wish to return, and the reason for the return. We will provide further instructions once your return request is reviewed. Return Shipping Unless otherwise agreed upon, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless previously arranged. Non-Returnable Items Please note that certain items are non-returnable for hygiene and safety reasons. These include but are not limited to:

• Personalized or custom-made items
• Clearance items
• Gift cards

Refunds Once we receive your returned item, we will inspect it and notify you via email of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your card issuers policies. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please email us at [email protected] with your request and photos of the damage. Contact Us If you have any questions about our Return and Refund Policy, please do not hesitate to contact us via email at [email protected]. We are here to assist you and ensure you have a pleasant shopping experience with Sellsy.